Cancellation Policy

We know that plans may change, and we aim to keep the process clear and stress-free for you.

1. Order Cancellation Before Dispatch

You may request to cancel your order before it leaves our warehouse.

To cancel your order, contact us through:

  • Email: [Your Support Email]

  • Phone or WhatsApp: [Your Business Phone Number]

Please include your order number in the message.

If the order has not been packed or shipped, we will cancel it and start the refund process. Refunds for prepaid orders are usually processed within 1–2 business days through the original payment method.

Requests sent through Instagram, Facebook, or any channel other than the support email or phone/WhatsApp will not be accepted.

 

 

2. Order Cancellation After Dispatch

Once an order is shipped, it cannot be cancelled.

If you decide not to keep the product after it is delivered, please accept the parcel and follow the steps mentioned in our Return & Refund Policy.

 

 

3. COD Order Cancellation

  • COD orders may require confirmation through phone, SMS, or WhatsApp.

  • Orders that are not confirmed may be cancelled automatically.

  • Repeated cancellations of COD orders may result in the COD option being turned off for future purchases.

 

 

4. Prepaid Order Refunds

If your prepaid order is cancelled before dispatch, the full amount will be refunded to your original payment method.
 Refunds usually reflect within 3–7 business days, depending on your bank.

 

 

5. Seller Cancellations

We may cancel an order in situations such as:

  • Product is no longer available

  • Address is incomplete or incorrect

  • The payment gateway marks the order as risky or unusual

You will be notified if this happens, and a full refund will be issued if you have already paid.

 

 

6. Contact Us

If you need help with an order cancellation, reach out to us:

Email: [Your Support Email]
 Phone/WhatsApp: [Your Business Phone Number]
 Support Hours: Monday–Saturday, 10 AM to 6 PM